• AVAILABLE FOR NEW OPPORTUNITIES

Hi, I'm Carolina
I bridge code
& customer success

Tech Support & Full-stack Developer. Accustomed to driving projects from start to finish, I am passionate about solving complex problems and delivering simple, high-quality answers to users.
Carolina Silva's profile photo

Carolina Silva

Technical Support Engineer | Full-Stack Developer
3+
Years supporting users
3+
Years building apps
10+
Projects delivered

About Me

Building with logic, supporting with empathy

I'm a Technical Support Engineer based in Neuquén, Argentina, with experience building applications and providing support to B2B SaaS platforms. I've learned working in the petroleum industry that when technology moves fast, problems need to be solved inmmediately which has helped me develop strong problem-solving skills and the ability stay calm under pressure.
I've developed a practical understanding of how systems work under the hood, by building complete applications from start to finish. I act as the bridge between non-technical stakeholders and Engineering, translating complex business issues into technical solutions.
I enjoy collaborative environments and believe the best solutions come from people thinking together. Today, I'm ready to bring this mindset to Webflow helping users build better, faster, and with confidence.
Javascript
Typescript
Python
MySQL
Node.js
Spring Framework
Java
Vue.js

technical skills

Core Skills

Glass with a gear

Functional Analysis

I break down business requirements into clear functional specs, mapping user flows and edge cases to ensure what gets built actually solves the right problem.
Support communication

Technical Communication

I explain complex systems to non-technical stakeholders without losing the detail.
Mobile Icon

PWA & Mobile

Firebase Cloud Messaging, push notifications and mobile-first design.
Glass with a bug inside

Debugging & Root Cause

From API misconfigurations to frontend race conditions, I specialize in deep technical troubleshooting and Root Cause Analysis (RCA)
Console with a gear

Backend & API

Python, Java, LoopBack 4, REST APIs, MySQL databases, stored procedures and complex business logic.
Website layout

Fronted Development

Vue.js, TypeScript, Quasar Framework, building responsive interfaces that anyone can use, regardless of technical background.

Experience

A brief look in my history

Jan 2023 – Present
Sofisticapp Logo

Sofisticapp

Technical Support Engineer | Web Developer

• Acted as the main technical contact for HR and operational platforms, assisting internal users and external clients across Oil & Gas companies.

• Designed and maintained backend services in PHP and Node.js, integrating and troubleshooting REST APIs with MySQL databases.

• Built scripts and tools to automate data synchronization and repetitive maintenance tasks, improving efficiency of support operations.

• Investigated and resolved API connectivity and data exchange issues, ensuring consistent integration between internal systems and third-party services.

• Managed issue tracking and customer communication via ClickUp and internal help desk platforms, providing step-by-step guidance and technical resolutions.

• Documented functional flows, deployment procedures, and troubleshooting guidelines to enhance team knowledge sharing.

• Collaborated with engineering and product teams to analyze recurring issues, propose system improvements, and implement fixes.

Jul 2022 – Oct 2022
Applaudo Studios Logo

Applaudo Studios

Trainee Developer

• Participated in a Java training program focused on modern software development practices and tools.

• Developed an e-commerce project using Java and Spring Framework, following REST API design principles.

• Utilized tools such as Postman for API testing and documentation.

Jan 2020 — Dic 2021

UNLP — National University of La Plata

First-Year University Tutor

Guided and supported first-year students at the Faculty of Exact Sciences, helping them navigate academic challenges and build foundational skills for their university journey.

Projects

Selected projects

Things I’ve made trying to put my dent in the universe.

Mobile App

Work Order Manager

A web and mobile platform for field service coordination in the petroleum industry — and some support stories behind it.
Vue.js
MySQL
Node.js
Fullstack Development

Vacation Manager

A self-service HR platform replacing a paper-based approval process with digital workflows and signed PDFs.
Vue.js
Node.js
MySQL
Fullstack Development

Translator Portfolio

A multilingual portfolio and blog for a professional translator
Java
Spring Framework
MySQL
Vue.js
View Project
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Why Webflow + Carolina

Four reasons why I think we'd work well together

01

I understand how things break, because I have experience building them.

Having built full-stack applications end-to-end, I've learned how systems fail. That experience helps me get to the root of a problem faster without having to guess.

02

I've always had to explain complex things simply.

Working alongside non-technical teams in the petroleum industry taught me how to communicate clearly across different backgrounds. I feel comfortable bridging the gap between technical and non-technical.

03

Webflow feels familiar to me

CSS Flexbox, component logic, interaction states, responsive layouts, I've built all of this by hand. Webflow's visual layer is intuitive to me because I understand the code it generates behind the scenes.

04

I believe in what Webflow is building.

Making powerful tools accessible to people who aren't developers is something I care about, not just professionally, but personally. It's a mission I'd be proud to support.

Let's connect

Ready to join
the Webflow team